During the summer my case study article discussing outsourced digitization and establishing vendor relations was published.
It has been a successful article and several people reached out for more details and ideas they can borrow and implement in their work.
Personally I could have benefited a lot from a similar article when I first started to manage the Nevada Digital Newspaper Project - for me establishing vendor relations was a new challenge and I had some trial and error during the process. Sharing my experience with fellow librarians has proven to be helpful and definitely fills a gap in the literature. Many articles dedicated to outsourced digitization simply outline technical details, but none of them discusses establishing vendor relations and strategies for successful partnership. My face lights up every time when I get an email about our work on the outsourced project and how we succeed in this initiative.
Link to article in full text: https://www.tandfonline.com/doi/full/10.1080/15332748.2019.1642701